FAQ

We feel the Human body and the mechanism of injury / pain is the same for everyone, so we are happy to work with you whatever your problem is whether it is: Chronic / Persisting pain All Musculoskeletal conditions including - Neck and Back, shoulder, arm, hip, knee, ankle and foot pain Headaches and dizziness / vertigo TMJ / Jaw pain Sports Injuries Post surgery rehabilitation including scar release The list is endless. We love a challenge.

- call us on 01259 216179 - there is usually a receptionist on duty during clinic hours, however, we do have an answer machine if not - please leave a message - you can send a request via this website - email to physioemtherapies@gmail.com or - message us on our Facebook page and we will get back to you ASAP.

No you don't usually need a Doctor's referral.

We no longer work with many of the Health Insurance companies as we have found them to be very restrictive to our practices. However, some policies do allow you to claim back your treatment fee and we are happy to provide you with a receipt of the treatment you have received. Please check with your company directly.

During your first visit you will be expected to complete an assessment form so that the therapist can gather as much relevant information about you as possible. Your therapist will then discuss the content of your assessment form and with your consent undertake a physical assessment. Together you will discuss the findings and the planned management of your injury /condition and if deemed necessary, your treatment will begin during this session. Following your treatment exercises may be issued and further treatment sessions may be required. The therapist will discuss this with you.

Please wear, or bring, loose comfortable clothing. Please bear in mind you may need to undress down to your underwear as the therapist may need to see and feel what is happening in your body and undertake appropriate treatment techniques. You may wear shorts that allow movement if that would make you feel more comfortable.

Parking is available at the front of the clinic for up to half an hour. Additional parking is located behind the clinic, to the rear of Alloa Bedroom Furniture and in the public car parks on Main Street.

Our Privacy Policy complies with the new GDPR legislation (25th May 2018). Our aim is to give you peace of mind and confidence knowing that we will manage your data correctly and explain clearly and in detail how and why we use your data and you rights. Use of Cookies This website uses cookies to enhance the user's experience whilst visiting the website. In accordance with legisilation this website uses a cookie control system alowing the user to give permission or to deny the use of / saving of cookies on their computer. What are cookies? Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit. What Information do we need prior to treatment: We need your contact details which include name, age, address, postcode, email address and telephone numbers, we also need information about your past and current health and any other relevant information for your treatment episode. It is the client’s responsibility to ensure we have the correct up to date contact and medical information for you. Why do we need this information: to provide a safe and suitable treatment and to allow us to make an individual treatment plan for you to comply with the professional code of conduct and ethics set out by our professional bodies and for insurance purposes You have the right not to share your information with us, but if you do not share it we may be unable to offer you a treatment at Physioem Therapies. How long and how will we store your data: We are legally required to retain records for a period of at least 8 years from the date of your last treatment. In the case of minors this would be 8 years after their 18th birthday However we would like to retain your record after this period to aid your treatment on any future visits to the clinic. Physioem Therapies will store your data on a secure icloud system managed by one of the UK’s leading data centre providers. Sharing of data: Physioem Therapies will only share your data with the therapists working within the clinic and reception staff. Your data will never be shared with a third party, including other medical practitioners, without your express permission unless the law permits us to do so. Right to access your data: You have the right to access the data we hold for you, this can be done in writing or by email using the contact details at the top of this statement. We will provide this information within one month of you requesting it. If you feel we are not handling your data correctly, you have the right to complain, please use the contact details above to do so. If you are unhappy with our response to your complaint you should then contact the ICO (Independent Commissioners Office) using the following link: https://ico.org.uk/concerns, by live chat or by calling their helpline on 0303 123 1113. If you have any questions relating to this policy or the data we hold for you, please contact us in writing at physioemtherapies@gmail.com or 103 Main Street, Sauchie, FK10 3JT.